Overall they have been Great to rent from. And understanding

The price is reasonable and I've felt my belongings were always secure.

This is a very nice storage unit

Rent Unit #13 from here, has all the space we need for our things anytime I've had to contact with any questions I am answered in a timely manner. Have had no problems with this company. Like the location and the price is fair.

Been here for storage space for a while,close for me with descent prices.

I have been with this facility for awhile and I am very satisfied with their customer service

This whole rental process was so easy. The entire rental was done online. The place is clean and the prices and promotions are the best and lowest prices I have found. Thank you !!!

Great security and ease of use, posting online is quite a pain though as the website always messes up logging in so I just call to pay, you can autopay too. The phone staff are very sweet always and efficiently do their job

Super easy and convenient, you do everything online with immediate access! will continue to use

I put my truck in storage with American Way in Mattoon about a month ago. It was a bit different from other storages places, as it's primarily done online/virtual. I called and voiced my concern about wanting to see a unit before making a commitment. No sooner did I hang up, and Gary pulled in. We looked at 2 units/2 locations. The first one wasn't long enough for my truck. The 2nd was .... perfect and in a gated area. Gary was EXTREMELY helpful. He really went beyond, and I truly appreciated it. TRULY.

I noticed that most of the units had a very secure looking round lock. Gary advised that those are perhaps the most secure. I'm not from the area so I asked where I might buy one. Rural King had them. UNFORTUNATELY I didn't open the packaging until the next morning .... before needing to catch a train about a 20 minute walk from the storage unit. My mistake was NOT wrestling with the pkging the night before. My, my. I finally got it open ... but I could not open the lock. I had to catch that train. Gary said that he would figure it out. It's always a delight when someone like Gary comes along and helps. It's a well-built storage unit, clean and a secure gate to the units. I recommend American Way.