Based on 77 reviews
Marshall Patrick
03:16 23 Mar 23
Good storage units. Fenced in area adds security.
Tina Decker
19:44 22 Mar 23
I love this storage place they are all nice and polite I would recommend this storage to everyone that asks also would u all consider putting a dumpster there for people to throw stuff away that has storage with you guys you all are awesome.
carolyn laue
17:49 22 Mar 23
They are nice units. Its gated,which I like. They are very friendly when I call. I would reccomend them .
Sierra Bower
13:38 22 Mar 23
These are very nice storage units. When I first opened mine I was surprised at how clean it was. There was no dirt on the floor. I didn't see any indication of water leaking. I also love that i have an auto pay option. I've had my unit for 4+ months and I have nothing but go things to say about it. Ive recommended American Way Storage to quite a few people as well. Thank you for the quality of service you provide.
John
21:45 17 Mar 23
The people were great to work with over the phone made things easier on me . To Hanks again for your fast access to a storage unit!
kaylynn honeysuckle
17:42 19 Feb 23
Mark Jacks
01:58 15 Feb 23
Very professional people was in a slump trying to find a storage unit when no one had one and by chance they had one and said if they didnt have one available they would help me find one. Im not from here so that really helped out alot. Thank yall again
Robert Spraker
17:20 28 Jan 23
Easy set up and rental.
Fighting with Strength
03:29 23 Jan 23
Easy setup and clean place! Very affordable! Super happy!
Shawn Harris
01:45 22 Jan 23
Secure, clean, accessable
Kimberly Davis
04:26 08 Jan 23
Crystal Behrens
19:07 27 Dec 22
Absolutely very easy way to get a storage unit if anyone is looking!! There site is very easy to navigate especially if your not tech savvy like myself!! I would highly recommend checking them out!! I just got my storage unit today!!
Crystal Behrens
17:44 27 Dec 22
Very easy to navigate through the website to access the available units!! Was able to get a unit I was looking for and it was very user friendly!!
Bill Shewmake
18:48 22 Dec 22
Great facility, staff, and very helpful with any problems or questions. Hassle free process of choosing storage and renting one. Secure facilities and peace of mind knowing that your belongings are secure. American way storage on 19th St (old Jake's storage) was my first choice and I'm glad it was. Decent pricing as well as many options to choose from for my needs. Thanks to everyone in office for all your help!
Junior Childress
07:46 20 Dec 22
Nice facility key code to enter security cameras nice friendly service
Kiara Thompson
07:25 18 Dec 22
Safe place for storage
Beka Shearer
17:26 17 Dec 22
The storage unit is clean and easy to access. Other than the raise in monthly rent, I'm very satisfied with my storage unit!
Jesseca Harper
04:41 01 Dec 22
Decent prices and secure area with cameras installed.
Anh Bui
14:51 28 Nov 22
Staff is extremely professional. Customer service is quick and straightforward. The facility is clean and secure. Quick online set up to rent a new unit and payment.
Pamela Miller
17:16 26 Oct 22
jennifer hooker
22:11 20 Oct 22
Rental was very easy .. needed the unit after hours so online rental is great!
Earline Howard
03:37 02 Oct 22
They are clean and well maintained.
Shari Upton
20:42 08 Sep 22
They have phenomenal customer service and happy to be using their storage unit. They clean and care about every customer. Giving them 5 stars all the way. Veteran owned!
Pamela Williamson
09:14 31 Aug 22
I have been a customer here for nearly 8 years. I like the size of the units. My rent was the same for 6 1/2 years when Jakes ran the place. After a year with new owners, it is $5.00 away from double what I have been paying.
Amber Lovelace
18:18 27 Aug 22
American way storage is easy convenient and secure booked online and paid on line so there's no hassle
Nicole Bynum
16:47 14 Aug 22
eric curtner
21:36 10 Aug 22
Super easy setup and quick online pay. Dont even have to talk to a human. Register pick a unit and pay and you can start moving in. Love it
Miss Lady
01:20 30 Jul 22
Phyllis Elmore
17:25 21 Jul 22
I have been with this storage facility for many years. I love the security, and the ease in being able to get assistance on any question I may have. I would definitely recommend it.
Jessica Harris
16:13 18 Jul 22
Great Customer service!!
Sandra Huffman
23:34 25 May 22
Nice storage bays. Reasonable.
rick cartledge
15:09 19 May 22
Welcome to Decatur, I had a little trouble with the transition which was taken care of by your courteous and professional staff. I have been here for 2 years and plan to continue, looking forward to being a a tenant and highly recommend you. Thank you. Both my wife and I have a unit there.
David Harrington
14:36 25 Apr 22
Budley Bows
18:08 24 Apr 22
After requesting a refund from a poot butt storage facility, we decided to contact American Way Storage. Lexie went above and beyond to assist us in securing a storage unit for our college kid. She even waited patiently during a 3-way call with our daughter to find out what big items she has in her dorm room that required storage (we couldn't remember). She answered all our questions, and we were very pleased with the level of customer service she provided. Would highly recommend!
Karen Rees
23:29 19 Apr 22
Connie Donley
01:14 19 Apr 22
We had some issues with the transition of new owners. We somehow were not notified by the previous owner of the change. Lexi at American way was very patient, kind and helpful. She got it all straightened out for us. I can even do auto-pay with them, which is very helpful!
Toni Lytle
00:17 17 Apr 22
Really like this storage facility...haven't had any problems except i was having a hard time with the handle on the door and they immediately came and changed it for me!
John Ealy
10:44 16 Apr 22
This is a clean storage area. The rental area is dry and well maintained. Great value.
Beautiful Soul
06:52 16 Apr 22
We are happy with our storage the prices are great for what you need real friendly and polite service I would highly recommend
Timothy Vetor
05:01 16 Apr 22
Wonderful storage rental company! It's clean, employees are friendly and it's fairly priced. One associate ( Lexi ) goes way above and beyond to make your rental experience as easy as possible. She has went out of her way to help me on many occasions and I will always come back to American Way Storage because of it. 5 stars doesn't quite seem high enough!Timothy F. Vetor
Sarah Flynn
04:56 16 Apr 22
sade lemons
03:46 16 Apr 22
This storages place is great and well explained and it’s very safe
SAMANTHA Hayes
03:05 16 Apr 22
They are very affordable very clean and if you have any questions or any problems they get back with you very quickly I would definitely send anyone I know there that is I need of any kind of storage.
Jayna Hall
02:41 16 Apr 22
Very happy with their service. They found my lock wasn't properly closed and called me right away. Most places wouldn't do that. Thank you!
jacob walker
02:29 16 Apr 22
Clean units professional curious customer service
Dustin Nunamaker
07:06 13 Apr 22
found the security and spaciousness of my unit for the price to be very satisfying. keep up the Good business. thanks
Elaine Sparks-Brazzleton
13:34 21 Mar 22
The move in process was fast and easy hassle free.
Kelsey Roberts
01:12 18 Mar 22
Kaela Segebart
04:46 27 Feb 22
We needed a storage unit as quick as possible and the process was so easy. We signed up online and were about to get a storage unit the same day!
John Karpus
18:52 31 Jan 22
Easy set up, competitive pricing, great security.
Donald Tipsword
06:42 28 Jan 22
It has gotten a lot better of a place to store your valuable belongings since they put in the new camera system.
jessica stone
16:15 15 Dec 21
Kelly Decker
02:53 31 Oct 21
The unit was clean, no standing water. The gate code is a nice added bonus.
Sharon Bass
16:29 19 Sep 21
Dad
15:09 30 Aug 21
Our truck brown down delivering inventory to our store.. I was in desperate need of storage to store all my inventory and american way made it so easy. It was all done online @ their website and I was able to grab my unit on a Sunday without any assistance they automatically email you a gate code once you pay. Very secure and well maintained facility! Thanks for the awesome experience in a time of need!
KRE-Z SAMURAI
05:23 24 Aug 21
Thiz iz a awesome way to utilize vacant property to make money for you. You have that vacant land, buy some storage units, rent them out.. my son goes to E.I.U.Some of the students use this storage facility to hold their belongings while on summer break. Maybe in the near future add some sort of security features such as a surrounding gate and or cameras.
Cameron Weddle
00:50 21 Aug 21
Kristopher Criner
21:29 27 Jul 21
Fast and easy to get a storage unit. Sat in their parking lot and within minutes was able to access the property!
Xavier A
01:51 02 Jul 21
Wonderful service and convenient rental process for anyone looking for storage options in the Coles county area!
Joplin Was
17:47 24 Jun 21
I called the number listed online looking for immediate move-in storage I was contacted back in a matter of minutes! I personally spoke with Ed, he was so easy to work with! He spoke with me and walked me through the steps on how to get access to my storage shed in a matter of minutes, I then was able to get things taken care of and get my storage in less than 10 minutes I couldn’t of asked for a better storage to go with and if you are looking for storage I highly recommend that you choose American Way storage for you!!! BEST Customer Service I’ve received!!! You’ll be glad you choose American way!!! Because I’m so happy that I did!
Jon Schwanke
01:08 24 Jun 21
Super quick and easy to get a unit, I would have never thought you could actually get a unit completely online. Great experience!
Dawn Robertson
17:41 23 Jun 21
Have had a wonderful experience with them! Feels safe knowing my stuff is in a secure location and don’t have to worry about theft or damage! Customer service has always been excellent!
Dustin Harris
13:51 18 Jun 21
Bethany Stafford
19:41 17 Jun 21
Very nice people and great prices
Tamara Snyder
18:34 17 Jun 21
We have had a storage unit here for over a year. The staff is friendly and helpful. We also like that it is a gated storage facility with a pass code to enter. The prices are competitive with other local storage facilities and we recommend checking here before you look elsewhere.
Cory Watkins
13:19 11 Jun 21
Very simple process of seeing what units are available, setting up the account, and securing the unit. The space inside the unit is very clean.
Tori Haug
20:16 04 Jun 21
shanon hutchinson
14:37 28 May 21
Cameron Weddle
10:58 21 May 21
Breeze Estell
23:09 14 May 21
Jaliah Washington
20:11 29 Apr 21
James Maynor
21:02 16 Apr 21
Storage Units
More Info: American Way Storage Mattoon IL
Self Storage in Mattoon, IL
American Way Storage in Mattoon serves residents of the Mattoon – Charleston area. Whether you are a resident, college student at Eastern Illinois University or Lake Land College, or own a local business, we have the extra space you need. We have two locations in Mattoon. Have questions? Give us a call at 217.215.3080 or view our FAQ.
1109 S 19th Street Convenient Facility Features:
- Gated Access
- Security Cameras
- Variety of Unit Sizes Available
- Drive-up Access
-
No Long-Term Commitments
- Bright Exterior Lighting
- Online Payment Option
- Access 7 Days a Week, 24/7.
1390 Washington Avenue Convenient Facility Features:
- Brand New Storage Units (October 2020)
- Vapor Barrier Under Roof to Protect Your Items from Moisture
- 6′ Wide Roll-up Door
- Drive-up Access
-
No Long-Term Commitments
- Bright Exterior Lighting
- Online Payment Option
- Access 7 Days a Week, 24/7.
Rent Your Storage Unit in Mattoon Today
Ready for that extra room you’ve always wished for in Mattoon, IL? We have a variety of storage unit sizes available and a simple process to reserve your unit (Call or Email). Questions about the rental process? We’re available all day, every day to help or check out our Frequently Asked Questions.