Decent prices and secure area with cameras installed.
Staff is extremely professional. Customer service is quick and straightforward. The facility is clean and secure. Quick online set up to rent a new unit and payment.
I love this storage place they are all nice and polite I would recommend this storage to everyone that asks also would u all consider putting a dumpster there for people to throw stuff away that has storage with you guys you all are awesome.
Rental was very easy .. needed the unit after hours so online rental is great!
They are clean and well maintained.
They have phenomenal customer service and happy to be using their storage unit. They clean and care about every customer. Giving them 5 stars all the way. Veteran owned!
I have been a customer here for nearly 8 years. I like the size of the units. My rent was the same for 6 1/2 years when Jakes ran the place. After a year with new owners, it is $5.00 away from double what I have been paying.
American way storage is easy convenient and secure booked online and paid on line so there's no hassle
Super easy setup and quick online pay. Dont even have to talk to a human. Register pick a unit and pay and you can start moving in. Love it
Unfortunately the rates go from 65 to 100 for nothing new at the location same tin, lights, security cameras, and concrete just different owners… hopefully everyone finds something different don’t line there pockets
I have been with this storage facility for many years. I love the security, and the ease in being able to get assistance on any question I may have. I would definitely recommend it.
So right now I pay $150 a month. Get a letter saying inflation is at an all time high of 8.6%....but yet my new monthly payment is $208....THATS AN INCREASE OF 39%...I'm trying to see this as inflation but having a hard time.
I had this storage unit since 2018 after leaving a domestic violence situation. I always paid my unit. I am disabled, my unit was $60 when I started before American way bought it. When they bought it they raised it to $90 and I still paid even though I couldn’t really afford that price hike. They now are raising my unit to $115 a month and I’m having to scramble to find people to help me try to empty my unit because I can’t afford that. I understand that prices go up but there’s no reason for me to be paying almost double what I started paying when my unit has moisture issues and half the stuff in it is now molded anyways. I’m highly disappointed with this service.
Nice storage bays. Reasonable.
Welcome to Decatur, I had a little trouble with the transition which was taken care of by your courteous and professional staff. I have been here for 2 years and plan to continue, looking forward to being a a tenant and highly recommend you. Thank you. Both my wife and I have a unit there.
After requesting a refund from a poot butt storage facility, we decided to contact American Way Storage. Lexie went above and beyond to assist us in securing a storage unit for our college kid. She even waited patiently during a 3-way call with our daughter to find out what big items she has in her dorm room that required storage (we couldn't remember). She answered all our questions, and we were very pleased with the level of customer service she provided. Would highly recommend!
We had some issues with the transition of new owners. We somehow were not notified by the previous owner of the change. Lexi at American way was very patient, kind and helpful. She got it all straightened out for us. I can even do auto-pay with them, which is very helpful!
Really like this storage facility...haven't had any problems except i was having a hard time with the handle on the door and they immediately came and changed it for me!
This is a clean storage area. The rental area is dry and well maintained. Great value.
We are happy with our storage the prices are great for what you need real friendly and polite service I would highly recommend
Wonderful storage rental company! It's clean, employees are friendly and it's fairly priced. One associate ( Lexi ) goes way above and beyond to make your rental experience as easy as possible. She has went out of her way to help me on many occasions and I will always come back to American Way Storage because of it. 5 stars doesn't quite seem high enough!Timothy F. Vetor
This storages place is great and well explained and it’s very safe
They are very affordable very clean and if you have any questions or any problems they get back with you very quickly I would definitely send anyone I know there that is I need of any kind of storage.
They have been wonderful. They r nice and helpful!! I would recommend them to everyone!!
Very happy with their service. They found my lock wasn't properly closed and called me right away. Most places wouldn't do that. Thank you!
Clean units professional curious customer service
found the security and spaciousness of my unit for the price to be very satisfying. keep up the Good business. thanks
The move in process was fast and easy hassle free.
We needed a storage unit as quick as possible and the process was so easy. We signed up online and were about to get a storage unit the same day!
Easy set up, competitive pricing, great security.
It has gotten a lot better of a place to store your valuable belongings since they put in the new camera system.
The unit was clean, no standing water. The gate code is a nice added bonus.
Our truck brown down delivering inventory to our store.. I was in desperate need of storage to store all my inventory and american way made it so easy. It was all done online @ their website and I was able to grab my unit on a Sunday without any assistance they automatically email you a gate code once you pay. Very secure and well maintained facility! Thanks for the awesome experience in a time of need!
Thiz iz a awesome way to utilize vacant property to make money for you. You have that vacant land, buy some storage units, rent them out.. my son goes to E.I.U.Some of the students use this storage facility to hold their belongings while on summer break. Maybe in the near future add some sort of security features such as a surrounding gate and or cameras.
Fast and easy to get a storage unit. Sat in their parking lot and within minutes was able to access the property!
Wonderful service and convenient rental process for anyone looking for storage options in the Coles county area!
I called the number listed online looking for immediate move-in storage I was contacted back in a matter of minutes! I personally spoke with Ed, he was so easy to work with! He spoke with me and walked me through the steps on how to get access to my storage shed in a matter of minutes, I then was able to get things taken care of and get my storage in less than 10 minutes I couldn’t of asked for a better storage to go with and if you are looking for storage I highly recommend that you choose American Way storage for you!!! BEST Customer Service I’ve received!!! You’ll be glad you choose American way!!! Because I’m so happy that I did!
Super quick and easy to get a unit, I would have never thought you could actually get a unit completely online. Great experience!
Have had a wonderful experience with them! Feels safe knowing my stuff is in a secure location and don’t have to worry about theft or damage! Customer service has always been excellent!
Very nice people and great prices
We have had a storage unit here for over a year. The staff is friendly and helpful. We also like that it is a gated storage facility with a pass code to enter. The prices are competitive with other local storage facilities and we recommend checking here before you look elsewhere.
Very simple process of seeing what units are available, setting up the account, and securing the unit. The space inside the unit is very clean.