Recent Customer Reviews for American Way Storage

What our Customers Have to Say

Zach Mahnke
Zach Mahnke
1714705431
awesome
Our experience has been a positive one.
Sean farrell
Sean farrell
1714256610
Love 24 access
Toni Hooker
Toni Hooker
1714253092
I am so happy with American way storage. It is close to my home. Very clean and well lit. I always feel safe when going to my unit.
Hailey Adcock
Hailey Adcock
1714221012
American Way makes it easy! Easy set up, easy payment process with reminders each month! Easy access, huge space for the cost and clean!
Giuliana Dongu
Giuliana Dongu
1714203067
I moved into a smaller home and needed to rent a storage unit. I chose American Way Storage and I'm very pleased. The unit was clean and conveniently located right inside the gate. I had a few hiccups in the process of getting to my unit but the customer service agent was very pleasant and assured me that my unit would be ready whenever I got there. I feel like I made the right choice with American Way Storage.
April Stewart
April Stewart
1714192123
Paris, Il storage. Very pleasant, helpful and patient! Kudos on the excellent customer service!#38
Trevon Smith
Trevon Smith
1713985905
Bethany Snyder
Bethany Snyder
1713907083
Very pleased at how quickly I was able to use my new storage unit! The process of renting one is very easy and my unit is perfect!
Lee Wallace
Lee Wallace
1713878687
This was the easiest rental I have ever had American Way storage has hired some of the best in the business make our experience simple yet effective takes a very short amount of time from start to finish of all the storage units in our area I recommend them.
Debbie Donnell
Debbie Donnell
1713716381
Above and beyond helpful!!! Great place!!!
Nicole Cusac
Nicole Cusac
1713621847
Was able to secure my unit fast and easy. Secure nice storage yard and nice staff to help you in getting a unit to fit your needs!
william wagoner
william wagoner
1713605352
Great location. Website is easy to use.
Lindsay Vanatta
Lindsay Vanatta
1713453911
Needed something fast and local and I found this through Google. Set up was easy and quick online and I can call with any questions I may have
Kathryn
Kathryn
1713352497
I am very impressed with this company; they are quick and efficient. They are always helpful.
steve alexander
steve alexander
1713347433
I love this location very good and very good prices
Sierra Dean
Sierra Dean
1713311543
I like the online payment it's so much easier than trying to send a check in the mail! Also I like the customer service! I was not sure how to go about paying online for the first time I sent an email and got one right back as soon as possible! I think the only thing is there's no lighting in my row of units is my only complaint.
sandy
sandy
1713304425
Lucy Duvall
Lucy Duvall
1713302651
This is one of the best storage that I found that is actually affordable. I can fit ally stuff in it for a family of seven with other furniture and still have the room to walk through and look for what I need. The storage unit is in my husband name Eric Duvall
Stacey Nance
Stacey Nance
1713283215
The process was very easy. Very appreciative to get in so easy and fast
Darci Groves
Darci Groves
1713281576
very clean
Catrina Akers
Catrina Akers
1713279874
Its a great place...very clean had no problems with them.
Amazing place to store your belongings!They are very reliable and have options for storage sizes and options to easily pay your monthly rent for their units! Amazing staff as well very friendly helpful and professional! I highly recommend them!
Maia Kniazeva
Maia Kniazeva
1713276725
Clean unit, comfortable access. Very satisfied.
Ryan Snowden
Ryan Snowden
1713276611
Great place to store things as needed.
Richard Steele
Richard Steele
1713273946
Rental unit was super-easy to sign-up for and rent on their website. Almost instant move-in after the contract is signed (also done online). Unit was clean. Door functions properly and latch works. I supplied my own lock. Gravel driveways around buildings well maintained. Company keeps me updated by email and since I don't use auto-pay, the monthly emailed invoice comes in handy. When I rented, a promotion was in place to save half on the second month's rent. It was applied automatically to the balance due that month. Great company to deal with. I haven't had any issues at all.Rick S
Mindy Hedge
Mindy Hedge
1713272878
Great place to rent a storage space….extremely helpful when making a payment…never had an issue…great people to work with!!
John Newlin
John Newlin
1713071890
Beth Jensen
Beth Jensen
1713061191
Staff especially Braden was very helpful!
Lori Eskew
Lori Eskew
1712883837
Set up was a breeze
Easy set up! Used the online chat and quick and helpful response! Thank you!!
Very easy place to store things! Super sweet everytime I called! Highly recommend!
Tina
Tina
1712764926
Great company and everything is easy yo do on their website. It makes it really convenient.
Fast, easy rental. No hidden fees. No red tape. No hassle.
Beth Ann
Beth Ann
1712367733
5 star review! New tenant, easy too set up online storage booking, and easy to contact! Thanks!
Timia Perry
Timia Perry
1712075453
The customer service I received was great This is the most beneficial facility in Matton!
Tina Tripp
Tina Tripp
1711812413
Very friendly and safe. Great place to store ur belongings they will be safe from bad weatherStaff friendly when you go to pay the bill
Ryan Daykin
Ryan Daykin
1711764262
American Way has been a convenient space to store extra belongings in a secure facility.
Ron M
Ron M
1711655356
Very easy transaction online. Easy to find storage location.
susan hewing
susan hewing
1711576543
Super clean units, and really helpful staff. Getting the unit was really quick and very easy. Would highly recommend
Jazmine McCoy
Jazmine McCoy
1711567103
I need a storage fast as possible and I had called up there and talked to someone and they was able to get me into that one that day . There’s no wait period as well as not having to go into the office to get it started. Everything is done via online which is a blessing if you can’t make it into the office.
Beth Austin
Beth Austin
1711540919
The staff was very professional and very helpful. I would definitely recommend American Way Storage to all my friends and family!
I rented a storage shed here in paris,il. The first shed i rented the door would not raise so i called them explaned the issuse and asked if i could switch to a different storage unit. The lady on the other end of the phone had no problem what so ever doing that. So we went unit 1 to unit 8 and the door works perfectly and they are nice units. My experience all in all is excellent. Keep up the good work . Unit 8 at 502 w.court paris. These folks are awesome and I toldly recommend them.
Nicole
Nicole
1711375611
This is my second time renting a unit from you. I had one in taylorville and now in Mattoon. The locked gate makes me feel safer for my items.
It's nice and clean, affordable and accessible and spacious!
Reliable storage facility!
Kimberly
Kimberly
1711138461
Very friendly and helpful people. Process was easy and quick and was more than willing to help you when you need it. Recommend them for sure.
Very pleasant PPL and very helpful. Nice clean units
Bree Hensley
Bree Hensley
1710847830
It was easy to get setup & started with them even tho I couldnt get there till the wknd. The place is well lit & clean. The anytime access & location make it perfect for me.
Zach Good
Zach Good
1710763984
Nice unit and easy online purchase, very eager to assist
Liza Pierson
Liza Pierson
1710718912
The customer service is amazing.
Extremely professional, & helped with all of my needs, answered the phone when I called, & the storage unit property is well organized
Alexia Stanley
Alexia Stanley
1710705077
I have had great service with American Way Storage! They are affordable and well looked after.
My experience with this company has been good, customer service is helpful and pleasant all times.
Jeremy
Jeremy
1710684364
Website was quick and easy to use easy to navigate. The start up discount was a huge bonus so cool. And the unit it's self was clean no oil spills or strange liquids on the floor. And they have several units for all needs
Robert P Grotts
Robert P Grotts
1710682962
Great customer service and online payment and invoicing make using American Way Storage the best choice for renting storage units
Chutza Mullings
Chutza Mullings
1710321046
Well the unit was exactly as I expected a unit to be and the rental prosess was simple
Carol clutter
Carol clutter
1709909258
I have always be treated with professionalism and respect, when dealing with American Way Storages .I would recommend them to anyone.
Perfect little place don’t have to worry about our items being stolen or ruined
Misty Gula
Misty Gula
1709747074
Since purchasing our storage areas I have experienced top notch communication and a very accessible paying system with choices not available with the prior owner. Very happy to be with American Way Storage!
Thomas Foster
Thomas Foster
1709431310
Nice building to store your items.
Mary Foster
Mary Foster
1709169901
Very nice storage unit. Never had any problems there. I feel safe going there at night too because of the cameras and the lighting. Very affordable too
April Jackson
April Jackson
1709163053
Very easy to rent and maintain. Online, quick and affordable.
Taylor Paraiso
Taylor Paraiso
1709137913
Clean units at a good price!
Lisa Hubbard
Lisa Hubbard
1708986164
They are very nice on the phone and the unit is clean !! Thank you Storage unit office
Amanda Yates
Amanda Yates
1708659822
The process was easy, I did everything online in less than 10 minutes the website shows u the layout of the facility and the siZing of the units so i had a good idea of what I was purchasing before I did so.. oh yea and they are by far the cheapest storage place in town ! Will never go anywhere else again. Very satisfied .
Tom Malcom
Tom Malcom
1708581553
I've rented spaces for campers there for years & never had a problem. A huge limb fell on our BIG camper at the campsite, totaled it & we needed to rent a space to store the contents till we can get another one. I wouldn't go anywhere else to store them.
Dawn Skaggs
Dawn Skaggs
1708487882
Clean, organized, easy to rent, and great rates!
jerry dial
jerry dial
1708450787
One of the easiest sites to register and rent
Tiffanie Arthur
Tiffanie Arthur
1708397858
Glenn Schneider
Glenn Schneider
1708380136
Well ran storage facility, affordable prices.
Gabriel Peoples
Gabriel Peoples
1708366478
Great service,very reliable storage unit definitely recommend over all other storage units
Abby Trammel
Abby Trammel
1708133699
great so far
Robert Arter
Robert Arter
1708091774
this is a very good company to rent from three units are clean well taken care of. We have two of them two different ones and have no problems with them.
They are very affordable storage unit and very local and nice!
pete kearns
pete kearns
1708042892
no issues with renting
Suzanne Trudeau
Suzanne Trudeau
1708034619
Having the website to process payment is great and so easy. I was able to do all this living 2500 miles away. This is a great format.
Harvey Droke
Harvey Droke
1708022965
American Way storage in TAYLORVILLE ILLINOIS is a clean well kept secure facility. It is lit up well for cases where you need to work at night and also a friendly business.
Seth Garren
Seth Garren
1708017031
American Way Storage has brought the right solutions to our storage needs. Safe, secure, and easily accessible facilities at a reasonable price.
Sue Warner
Sue Warner
1708015800
I have come to trust this company even more as a storage unit. Not only are they located next to the county police department, they have added security cameras. Thanks guys! 🙂
Jaleen Jenkins
Jaleen Jenkins
1708006161
Super friendly and easy setup
Amy Jaquette
Amy Jaquette
1707845611
J Hawkins
J Hawkins
1707614925
Highly recommend American Way Storage. They are by far the best storage in town. Super friendly and very helpful during phone call. But you can also set up and get your unit online hassle free. 5 stars all the way very professional and friendly!!!
Ryan Baker
Ryan Baker
1707170892
Very satisfied
Erika Phillips
Erika Phillips
1706892759
Renting of our shed could not have been easier with the online portal! Shed was clean and ready to move stuff in. Highly recommend!!!
I love this place, affordable and spacious units and all of my stuff Is safe and secure from the weather.
Tammy Horton
Tammy Horton
1706280258
Very fast and easy to rent a unit and very convenient way to make payments units are clean and have easy access.
Lady B
Lady B
1706134713
American way is a great spot for all your storage needs. When I started my rental it was clean and so were the grounds. The staff communicated great! I knew what to expect and was given full instructions on how to gain access. I love that it was so convenient to rent anytime! The customer service is very responsive, and you can get discounts and specials periodically!!! I have saved so much by going with American way as opposed to other storage facilities in my area!
Derek Cook
Derek Cook
1706068182
Nice secure location. Very friendly staff
Eric Duvall
Eric Duvall
1705961520
American Way Storage is awesome it easy to pay the staff is real friendly and loves to help you find the right storage for you.
carolyn laue
carolyn laue
1705945335
They are nice units. Its gated,which I like. They are very friendly when I call. I would reccomend them .
Kevin Patton
Kevin Patton
1705673307
Usually can work something out with you and have enough units they can accommodate you.
Randall Kinsey
Randall Kinsey
1705558450
Its hassle free
Darci Groves
Darci Groves
1705548297
Great company!
Amber Burns
Amber Burns
1705525766
Best place I’ve ever used for storage! Kind, courteous and easy to contact!
danielle hearn
danielle hearn
1705514203
Jamie was very helpful and very respectful.
Bob Devlin
Bob Devlin
1705512443
Bob is an absolutely amazing person to work with, so helpful and accommodating! Facility is easily accessed and tidy.
Epp Ingle
Epp Ingle
1705510850
Elizabeth Trice
Elizabeth Trice
1705508324
Chris Cubr
Chris Cubr
1705502346
Very satisfied with the storage facility! Serves the purpose of protecting my fifth wheel from the elements.
Timothy Wall
Timothy Wall
1705416017
Very easy and convenient
Rachel is awesome. We switched units from one town to another with no hassel. Customer service was friendly quick and efficient. Thank youDustin Schum
Becky heck
Becky heck
1704884635
Im very pleased with my service here I have no worries on my things I can come n go as I please my things r safe I thank you
Ann Stafford
Ann Stafford
1704743988
Why I choose this storage place is for two reasons. One the location is easy and centrally located in Decatur and two, it was the cheapest I could find in the area.
Kendall Heyen
Kendall Heyen
1704740914
I had questions about the units, and they were willing and knowledgeable to answer. Even encouraged me to look into a couple of the available units to make sure I got the size I was looking for. I went down and did this, then immediately rented a unit while I standing there. It couldn't have been easier.
Great place. Considerate people.
Amanda Lynn
Amanda Lynn
1704051085
Easy move in and 24 hr access to rental. I haven't needed help from them but what I do know is they answer their phones quickly and they are very friendly when speaking to them. Thank you American Way!
Tonya Hardway
Tonya Hardway
1704000350
I have not had any problems with my unit 34. I like the idea of having cameras. And if I call customer service they answer and work with you. The only thing I don't like is that raising of rent.Get Outlook for Android
seth awesome
seth awesome
1703824873
Customer service is always on top of it and the prices are amazing
Missy cold
Missy cold
1703790062
Place is clean and well maintained. Loved how I was able to get a unit so quickly. Thank you!!
Nichelle Romack
Nichelle Romack
1703743695
The convience of online rental. I have rented at 2 locations both were clean and easily accessible.
Brad Lockart
Brad Lockart
1703715588
Great experience with American Way Storage!
Cody Hout
Cody Hout
1703714635
AyRyan Siebert
AyRyan Siebert
1703700463
Eden White
Eden White
1703614780
Great storage company
Fast and easy to get a storage unit rental and very friendly staff
Trisha Kenney
Trisha Kenney
1703276818
Love that I can pay my bill online. Simple and fast.
Jamie Sheets
Jamie Sheets
1703177138
I was able to rent my unit online quick and easy.... Along with a live person to answer the phone when I had other questions . Easy, simple , no hidden loops.... At a time in my life where it's stressed to the max... You guys made this part of moving and storing alot less complicated..... Thank you!!!
dianna freehill
dianna freehill
1703171100
Great !
Korrie Lynch
Korrie Lynch
1703105202
Its clean and convenient and to obtain the unit was super easy. Any time I have contacted the unit manager, I have been treated with genuine kindness and always meets my needs. I love the feel of being safe while there also. Thanks American Way Storage! You all do great work!!
Mary Young
Mary Young
1702957283
Everything about the storage unit is great, easy to get to, and very clean. So glad I chose American Way Storage.
Giorgi Kiziria
Giorgi Kiziria
1702946509
Nice storage space, excellent service!
Karen Gaston
Karen Gaston
1702916680
Good people to work with, needed a new seal for the bottom of the door and they took care of it with no problem. Phone people are very nice to work with.
Chase Black
Chase Black
1702908059
Available fast and simple online. Well lit locations with security cameras.
Mendi Getz
Mendi Getz
1702876791
Easy access, convenient, clean area
Ash Ley
Ash Ley
1702860310
Great prices for the space sizes!! And secure as well
Mike Rohr
Mike Rohr
1702845619
I shopped around before renting this unit and you won’t find a better unit for the price. It’s safe, secure and easy to access. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Dustin Pearson
Dustin Pearson
1702834552
Ron Antonio
Ron Antonio
1702826434
Great price and great security! Very clean always well taken care of.
Jeff Dillman
Jeff Dillman
1702824771
Great service and very clean units. Secured area. Hassle free and great service when needed. Highly recommend
Dollie Kitchell
Dollie Kitchell
1702824686
they do a wonderful job to help you and making sure you have a great experience to
Lara
Lara
1702822689
Easy to rent completely online payment and setting up with the unit. Never had any issues definitely recommend
Such a fast process!! Highly recommended!!
W S
W S
1702001047
I honestly can't believe this process was simple and units were fairly priced!! Within 10minutes I had chosen my unit,filled out the 1 page personal info form, paid with my bank card and received email confirmation, receipt, & instructions/rules etc.. So its safe to say that my 1st storage unit rental with AWS has been a great experience, they get my recommendation for sure!
Kent Kidwell
Kent Kidwell
1701961679
No hassle and good quality unit, great customer service.
Carrie Miller
Carrie Miller
1701627585
We had an issue with the latch being broken on our storage unit and responded in a very timely manner.
Karla Coffey
Karla Coffey
1701389797
The storage unit I rent in Kansas is very accessible, good size and very well kept.
James Smith
James Smith
1701279433
Excellent storage space clean and with security lights. The staff is great to work with.
BreAnna Hale
BreAnna Hale
1701262503
Ryan Hobbs
Ryan Hobbs
1701202515
Very easy on-line sign up process and friendly customer service in the office.
Amanda Coghlan
Amanda Coghlan
1701156937
Have rented from American way storage before and will rent again the storage is gated well kept cheap prices and easy startup and easy close up best storage units I've rented from!!!!
Gloria Sparks
Gloria Sparks
1701041562
The storages spaces are clean and easy to access. Anytime I’ve needed help they have been there. I highly recommend their storage units. You will like what you see. Also it’s a plus that they are fenced and you need a code to get access to the storage units.
Angela Jason
Angela Jason
1700957518
Promt service
cmilb56
cmilb56
1700844769
They were very nice and helpful. Very happy with the unit.
Ziku Nakamura
Ziku Nakamura
1700770486
Good storage. The only thing I'd say would be wonderful to add is heated storage to make sure temperature senstive things can be stored without worry of damage. They're fairly cheap, good choice for if you just need to get your stuff stored somewhere. I got plenty of room for my needs.
Kelli Cordani
Kelli Cordani
1700408101
Clean and reasonably priced units! Very friendly staff! They even call if you didn’t lock your unit up correctly! Couldn’t be more pleased!!
Anna Plank
Anna Plank
1700265570
I This is a great storage facility, just what I need!
John Higgins
John Higgins
1700256652
Thank you for letting me change my storage unit from #160 to #69. The representative was very helpful.
Lucy Weddle
Lucy Weddle
1700178149
Great customers service. Unit is well lit, love that it’s a gated storage units.
Max Bockelman
Max Bockelman
1700172598
The space is close to home and also very big for a very fair price. I was renting a storage place in Vincennes that was a 1/4 of the space I have now for $50 where as you get a 10x20 unit for only $80! The user friendly online registration and payments makes things easy and with auto pay plus email notifications, you never have to worry about missing a payment!
The online rental process was very easy to do. I did have to call in and talked to a very informative lady who was very helpful. The unit we currently rent is a 10x20 and very clean. It's easy to get to and the parking lot is easy to get around. I do think the price is a little high compared to other places I've checked but there were no availabilities in those other places. Overall, the unit is 5 stars, customer service is 5 stars and pricing is 4 stars.
Trevor Good
Trevor Good
1700163515
Process of renting a unit was made very easy to go through
Bruce Shadwell
Bruce Shadwell
1700161779
Michael Edmonds
Michael Edmonds
1700151319
First time working with American Way Storage and my experience could not be better. Excellent transaction with great personnel and they are very knowledgeable of their units. Will continue to be a customer for a long time.
Rebecca Lauher
Rebecca Lauher
1700148016
I currently rent a unit in Kansas, IL and I'm very satisfied with this unit. The property is very well maintained and clean. Anytime I've had any questions, the owners are very quick to respond. For the size of unit, I am satisfied with the cost in its current location. I would recommend this business for your storage solutions.
vicki landreth
vicki landreth
1700145606
I like American way storeage because they are attentive to my needs & respond quickly. They are reasonable in fees as well. Friendly customer service aiming to please. Thanks
Rebecca Kinnett
Rebecca Kinnett
1700145494
Love how big their storage units are! Their autopay hasn’t failed in the two/three years I’ve been with them.
kim browning
kim browning
1700100001
Easy process to set up and rent. Great location
Jessilyn Ulrich
Jessilyn Ulrich
1699818722
Supper easy to contact and easy to pay online! Loved how I could do everything over the phone and online!
Jessica Mizeur
Jessica Mizeur
1699543225
Have had awesome experiences with these guys over the last year I’ve rented off them!
DeeDee Miller
DeeDee Miller
1699381287
I had a very positive 🌞 'Karen' 😆 help me with the renting of my unit. She explained everything including the wisdom of having insurance on my belongings. I would not have thought of that without her. The facility is super conveniently located to me. From my observations and experience, I'm extremely satisfied with my choice of American Way Storage.
Samantha Olivio
Samantha Olivio
1699207901
April Cheesman
April Cheesman
1699154467
Such a good place to keep your things safe and low prices
Simple and easy to purchase! Very helpful and friendly staff made it very great experience.
Daniel Briseño
Daniel Briseño
1698911303
Awesome
kevin parker
kevin parker
1698664151
Tina Decker
Tina Decker
1698632621
Best place to get a storage American way storage great prices if you need a storage give them a call.
Dustin Shadow
Dustin Shadow
1698357854
Quick and easy online. I was able to access it and get it online since they're closed when I'm off work.
Justin Smith
Justin Smith
1698280021
fplato1477
fplato1477
1698273156
So far I have had a great experience with American Way storage. They are very friendly and courteous!! I love it!!
JEFF AUBRY
JEFF AUBRY
1698260910
jillshillsup
jillshillsup
1698210949
They are very reasonable on their rates, with special deals. Also, very attentive of our units, they immediately call, with any problems.
Ash Ley
Ash Ley
1698192105
My belongings feel safe & secure!!
Heidi Taylor
Heidi Taylor
1698012532
They are always friendly and the grounds are well kept and always clean!!
Caleb Smith
Caleb Smith
1698010869
Good storage facility for short term or long term storage with multiple different size units for your storage needs with affordable prices!
Rocky Guel
Rocky Guel
1698001372
I was able to get this unit while they were CLOSED!!! It was an easy over the phone process and only took us between 5 & 10 minutes. So Easy That When I Got The Wrong Sized Unit, I Called In And Had It Upsized Within 5 Minutes!!! Easy-to-use call system and no face to face contact with personnel. Thank You American Way Storage!! I've Now Had My Unit 1 Year!!!!!
Kenneth Cox
Kenneth Cox
1697645033
No problems to date.
Deb Hedrick
Deb Hedrick
1697643856
This company has been very helpful for me, it is close to where I live. I have also used a unit in Paris, Il. for my Aunt belongings.Thank you.
Eric Badger
Eric Badger
1697638737
Great place easy to rent from
Alicia Cope
Alicia Cope
1697601496
Very affordable and very quick responses to customer questions! I called and was called back immediately to see what they could do for me!
Steve Cook
Steve Cook
1697592035
Easy in and out for my camper