Rental unit was super-easy to sign-up for and rent on their website. Almost instant move-in after the contract is signed (also done online). Unit was clean. Door functions properly and latch works. I supplied my own lock. Gravel driveways around buildings well maintained. Company keeps me updated by email and since I don't use auto-pay, the monthly emailed invoice comes in handy. When I rented, a promotion was in place to save half on the second month's rent. It was applied automatically to the balance due that month. Great company to deal with. I haven't had any issues at all.Rick S
Easy access, convenient, clean area
Good storage. The only thing I'd say would be wonderful to add is heated storage to make sure temperature senstive things can be stored without worry of damage. They're fairly cheap, good choice for if you just need to get your stuff stored somewhere. I got plenty of room for my needs.
The online rental process was very easy to do. I did have to call in and talked to a very informative lady who was very helpful. The unit we currently rent is a 10x20 and very clean. It's easy to get to and the parking lot is easy to get around. I do think the price is a little high compared to other places I've checked but there were no availabilities in those other places. Overall, the unit is 5 stars, customer service is 5 stars and pricing is 4 stars.
We love our storage unit. Easy access and plenty of room. I don’t care for our bill going up three times in the last year, however.
Clean, dry storage inside and out. Property is well maintained. It also has video surveillance
Loved being able to do everything on line. Perfect location and easy to get in and out of....
Fast reply and easy to access
Very easy to rent a unit very fast no hassle
Fast and convenient setup
Very easy process. Hassle free. And great customer service. I highly recommend this storage service. Patricia Tolly
They were very quick and efficient about getting me set up with a unit and very patient with me needing to move around payment dates. The online bill pay is also a great option with receipts sent right to my email!
Just had a great interaction with the new owner and he made it super easy to get info to him and responded in a timely manner! Grateful to have this new company making things easier for us through their website!
The customer service at American Way storage is top notch! There was a mix up last month on the bill and Jeremy was very timely and professional in handling this. Definitely would recommend American Way storage to anyone!
American Way recently took over and I couldn’t have been happier with their transition. Clear communication to all tenants well before the transition and changes took place. They also provide many avenues of communication to reach them. Thank you American Way!
We have been using AAA Storage for several years, the past 2 months, American Way Storage has bought the service. We like the storage unit as we use it to store items we take to The United for Jesus mission in Cumberland, Kentucky. We appreciate the service and the buildings. Our unit is 106 in Moweaqua, Illinois
Great prices & great people!