Setting up my account and new unit was super easy, location is very convening too!
Great facility. Nice and clean. Great customer service.
I've never rented a storage unit before. I did everything online, but had a question, and a staff member called me immediately and answered my questions. Efficient, very clean, and just what I needed.Update: Office staff went above and beyond when maintenance crew notice my storage door was missing it's lock! He immediately put a temp lock on it and had the office call me. All was well, and I put a new lock on it. I'm thankful for their quick action!
They were very courteous, were efficient and very helpful through the renting process. I also believe there very competitive.Thomas McVay
I was lucky to find a storage unit in Harrisburg, Illinois. It is the right amount of space and the customer service is great. I don't have to worry about that anymore. The original space I had wasn't with this company, but I never felt safe for my belongings. It was inside but it didn't have a ceiling in each unit. So now knowing I dont have to worry it gives me the peace of mind.I would tell any of my friends to use American Way Storage.
I just moved here about a month ago and the process of bringing my stuff was locking it up was so simple. The storage unit is roomy and has plenty of space for all of my stuff without feeling packed it plus my lock has stayed on and intact which I was worried about. 10/10 would recommend!
I was able to get a unit on the weekend and at very short notice. Also paying is really easy with no problems at all. The customer service over the phone was very good as well. Highly recommend using American Way Storage!
They are friendly helpful and a better deal on price then the others in HarrisburgI would highly recommend them
In a family style neighborhood, well lit area, nice and clean. I would have faith my things would be safe in this storage units
Descent storage. Prices went up with the new owners. Hopefully we get security cameras and lights soon.
Easy to get a new storage unit at any time of day. Very happy with ease of use of the website and price of the unit.
Very easy to talk to and get everything set up
I am pleased with the billing system. The payment is posted when received and I am not getting late notices for a payment I have already made.
The service is always friendly. I am able to get into my units easily. They seem well looked after. Finally, I love the reminders in my email telling me when and how much I owe. Love this place!
Super clean storage units and the rental prices are extremely reasonable!
So far, they have been very attentive to my suggestions on their new purchase of their Harrisburg units.
We were actually at the baseball field. But it's a great place for the kids.
the price is fair and the locations are convenient. but every time I get a couple weeks behind (which I have been multiple times)they lock me out quick.But then when I pay it up in full or within mere dollars, I wait a week to regain access. one time I waited for over 2 weeks because of the wait on the first week since they only go there once a week. but They for got to unlock it and 2 days later when i went to a still locked unit I waited 4 more days. then they didnt show up on the nested scheduled visit for some good reason and waited 2 more days.. when I asked about credit towards the weeks i couldn't get in I was told its not something they do or not policy.it put me in so many hard spots when trying to sell stuff so I can barely pay the fees plus buy diapers and other much have household items..I wish I owned my own building..
Very clean and friendly services along with very fair prices! They worked with me when I needed help! Highly recommend this business!